Q: My issue is stuck at the “Processing” stage—what do I do?

A: This problem happens occasionally when the iPad interrupts the processing of the issue. Typically, restarting the app will resolve the issue. If not, please take the following steps:

  • Delete and re-install the app. You will never have to pay again for something you’ve already purchased, as long as you’re on the same account.
  • Once reinstalled, the app will ask you if you wish to restore all purchases; press “Yes”.
  • If you miss that box, just tap “Missing Issues?” in the upper right-hand corner of the Library tab to regain access to all previously purchased issues and subscriptions.